Why are my US Dollars not included on the Claim page?

  • Updated

The US dollars in your Voyager account are not a part of your Claim – they are yours, and are available for withdrawal to your bank account right now. US Dollar withdrawal requests are processed as quickly as possible but require some manual review, including fraud reviews and account reconciliation. In part timing will depend upon the individual bank to which you transfer your cash. You can withdraw up to $100,000 of the US Dollars in your account via the app/ACH in a 24-hour period. You should receive your funds in about 5-10 business days after making your request(s). If you do not withdraw your funds by February 6th, a check in the amount of your account funds will be sent to the most recent address Voyager has for your account.

 

For information on how to withdraw US Dollars, click here.