How do I move 2-step verification to my new device using my backup recovery codes when I no longer have access to my old device?

  • Updated

Sign in to your Voyager account with your username, password, and a backup recovery code that was saved from your old device setup. Tap the user icon (person icon found at the top of the Portfolio and Market screens). Tap the Settings section of the account page. Tap Security and choose Setup A New Key (Note: regenerating your secret key will invalidate your old device tokens). Enter one of your backup recovery codes from your old device. These codes should have been saved during setup of your old device. Click on the link to Setup In Authenticator from your new device Ensure you save your new backup recovery codes. (Note: backup recovery codes provided from your old device are no longer valid.)