What happens if my ACH deposit is returned?

  • Updated

If your ACH deposit is returned to your bank account, your USD balance will be offset by the USD quantity that failed to reach us. If you had already used the pre-credited funds to buy cryptocurrency, we will debit your account with the same amount that was deposited. If this causes your account balance to go negative, you will have to deposit funds or sell off your cryptocurrency to bring your account balance back to positive. You will see a negative USD balance on your portfolio page until this is resolved.