Can I turn 2-step verification off? Updated September 30, 2021 14:54 No. For the safety and security of customer accounts, 2FA can not be turned off. Related articles How can I change my 2-step verification method? I got a new phone number and no longer have my old number? Why am I not receiving SMS codes? How do I move 2-step verification to my new device when I don’t have access to my backup recovery codes or my old device? I want to talk to a real person. How do I do that?