Why am I not receiving SMS codes?

  • Updated

Here are some of the most common reasons: If you're using an Authenticator app for your 2-step verification codes, you will not receive SMS to your phone. Please use the code from the Authenticator app to log in. Due to issues with the SMS network itself, codes may be undeliverable to some customers. To prevent this, it is recommended that you use an Authenticator app for 2-step verification if possible, as they do not require internet connectivity or SMS coverage. Once configured, your device's SMS inbox may be full. Please try deleting some messages from your inbox and request a code again. If the phone number associated with your Voyager account is no longer in use, please contact support.