How and when can I access my cash?

  • We anticipate resuming access to the Voyager app for cash (US dollar) withdrawals only, starting on Thursday, August 11th. Customers with cash in their accounts will receive an email with more details before cash withdrawal access in the app becomes available.

  • We anticipate customers will receive their funds in about 5-10 business days after making their requests. Requests will be processed as quickly as possible but will require some manual review, including fraud reviews and account reconciliation, and timing will depend, in part, upon the individual banks to which customers transfer their cash.

  • Once cash withdrawals are enabled, customers can request withdrawals of up to $100,000 via ACH in a 24-hour period.